Dukaan

I'm a small business owner and I've tried many ecommerce platforms but Dukaan has been the best ecommerce platform so far. It's one of the most simple and easy to use and has all essential features required for my business. There were times where I faced minor bugs but their customer support were quick enough to resolve so kudos to their excellent customer support team. I'd have love to give 5 stars but the only reason I'm giving 4 stars is the low number of themes. I had discussed about this with Dukaan and they've promised that they'll be soon releasing many new themes.

I can honestly say I don't think I've ever experienced worse customer support from an SAAS company. To add to that, they have incorrectly mapped data from the Google Maps API, which auto-populates addresses for purchasers - this results in a county being shown as the city name, which could mean some people not getting their shipments. I mentioned this to Dukaan, and after several weeks they came back with the answer that their app is fine and Google is sending the wrong data for "locality". That made me do a deep dive into the Maps API, where I quickly realized that "locality" was sending the correct information - but Dukaan was pulling information from "administrative_area_level_2" instead of "locality". I sent this information to Dukaan and they said they would look into it. Two weeks later, without any update, I checked in - only to be told that Google is sending the wrong data... AFTER I had proven to them that they were using the wrong mapping. They still refuse to admit they made a mistake or correct the bug. I've just received word from the CTO that they are going to look into it, if they resolve it I will update this review.

Within 2 months of usage they have double the service fee . We spent more than 100 man hours porting our system to Dukaan, now we are stuck with exhorbitant charges of 4% to 5% . Some 3600 Rs. charges has been levied on our account for few orders which were not processed. There is no customer support or any person to contact, and we feel we are cheated by this company. For every sale they want 4% commission this is huge, and we are stuck now

Overall Excellent,but the website looks trashy when all products appear in 1st loading page. 1. If the options are there to view only categories list, brand story, image with overlay , customer testimonials on 1st loading of our website rather than show the products list. 2. If product the variance have customise colour options from the picture loaded, it will very easy to choose same colour of the product. 3. If we can upload animated banners then our page will little more attention

After my trial period ended, I subsribed to their Silver paid plan (quarterly). Instead of regaining access to my dashboard, I am continously being redirected to a pop-up page to upgrade my plan. I am unable to access my dashboard or my data. I literally just subscribed to their paid plan and did not even finish designing the website yet. I tried reaching out to their customer support, which is non-existent by the way, via email to ask for a refund. No response. No acknowledgement. I've already given up any hope of them responding or refunding my payment. It's a pity that an e-commerce CMS platform that's being advertised as made in India is nothing but the shoddiest platform ever made. If you don't know how to build and run a business, just shut it down. What's the point of acting as thieves and stealing people's money?

Its awesome marketing company & not a technology company. They have excellent sales force and bad product and even worst tech support. No feature of online support, You can just create ticket and they will keep on sending automatic reply. PLEASE DO ASK THEM FOR REFERENCE OF FEW CLIENTS WHICH ARE MID SEGMENT ( ASK FOR VOICE CALL), WE WERE SO IMPRESSED WITH THERE SALES STAFF AND BIG NAMES WHICH ARE ON THERE PANEL - OBVIOUSLY BIG CLIENTS BIG SUPPORT...SMALL CLIENTS ( RS.36,000/YEAR ) - NO SUPPORT

Dukaan is a fast and efficient e-commerce app that offers a great alternative to Shopify. The app is user-friendly and offers a variety of features to help you create and manage your online store with ease. One of the standout features of Dukaan is its speed. The app loads quickly and navigating through the various sections is seamless, making it easier for you to manage your store and keep track of sales and orders. The fast checkout process is also a plus, as it allows customers to complete their purchases without any hassle. Another great feature of Dukaan is its customizable design options. The app offers a wide range of templates and themes, allowing you to create a unique and visually appealing store that accurately represents your brand. You can also add custom logo, images, and branding elements to further personalize your store. In terms of functionality, Dukaan offers many of the same features as Shopify, including the ability to manage inventory, process payments, and track shipping. The app also integrates with popular payment gateways, making it easier for you to process transactions and receive payments. Overall, if you're looking for a fast, efficient, and user-friendly e-commerce app that offers a great alternative to Shopify, then Dukaan is definitely worth checking out. Whether you're a small business owner or a freelancer, the app offers a powerful and versatile platform for building and managing an online store.

I will really recommend Dukaan to all the business owners who want to get into Online Business. Dukaan is the best tool for small business owners as it is *very cost effective when compared with others. *very easy to use by oneself no need for hiring a professional for this. *the way they are introducing so many tools in such a short span of time is highly appreciated *Company has a very positive Approach. I have got Replies to my posts & Emails by Ceo Suumit Shah itself... This is amazing and couldnt be seen in any other companies. I wish Dukaan great success and i know its the next Big thing. Regards, Gaurav (Shyam Digital)

I've been building storefronts for different brands across all the platforms available. I must say Dukaan gave me the best overall experience in terms of getting a store up and running all the way to managing multiple stores on a day-to-day basis. I initially went with the trial version, but after being super satisfied with the capabilities of the product, I straight up committed myself to a Platinum tier subscription. 10/10 would recommend to anyone looking to start an online eCommerce business.