Kyte

We rented a small SUV from Kyte for 3 days in Portland. Pickup and drop off were both smooth and on time, with courteous "surfers". Car was relatively new. When we had a question we were able to get it answered over text message and chat. Plus it was cheaper than a rental car from Costco Travel! They can't do drop off or pickup at the airport (at least in Portland they can't) but that was fine for our use case. Overall a very good experience.

This review is for the SF branch. I'm a huge fan of Kyte. Prompt drop off and pick up at my residential address. Clean, new car. Easy online booking that was priced competitively with other rental cars, AND I didn't have to go pick it up. AMAZING. I've already got my next trip booked with them.

Horrible customer service. The worst I've ever experienced. The website and app don't work. They take a higher deposit then any other rental company. The surfers who drop off and pick up the cars are never on time. It is not a cost savings from other companies, nor is it more convenient. I don't understand the value-add of this company.

First time user. I have been trying for a week to get past their ID verification process. The site simply doesn't work and the chat-based tech support has struck out three times. (No help, no idea how to escalate.) Sorry, Kyte, I'm off to another company with better tools and better trained customer service people.

Lately their customer service is horrible. Not helpful not responsive. We reported a lost item immediately after dropping the car. They didn't even bother to check for the lost item. They didn't provide any updates. I wasted hours on the phone just to find out the car is currently used somewhere else.

We’ve used Kyte twice in the Bay Area and had great experiences. Car was dropped off on time, in great condition, and picked up. We’re about to use it for a 3rd time. Fingers crossed it goes well since now I’m nervous reading these reviews!

From my experience, the cars aren’t thoroughly sanitized between customers. They do the bare minimum so the car can be turned around to the next customer.

0 stars - I booked a reservation about a month ago. They cancelled my reservation 10 hours before pick up. They simply said they overbooked. I thought I would give them a try but honestly it was a big mistake. I advise you guys to go with a better company. These ppl don’t care about their work ethic’s. They simply sell out on you and don’t offer a real solution. I don’t really like leaving negative comments but I also like to help others when I can.