kore.ai

Kore.ai is a leading provider of conversational AI solutions, known for its advanced Agent AI products that significantly enhance contact center operations. These products are designed to help agents reduce Average Handling Time (AHT), assist in After Call Work (ACW), streamline the onboarding process, and improve Customer Satisfaction (CSAT) scores. Few of the cool features that helped in my businesses are: • Real-Time Assistance and Guidance • Automated After Call Work (ACW) • Reduced Onboarding Time • Providing analytic on Agent usage • ROI analyser By reducing AHT and ACW, accelerating onboarding, and enabling proactive engagement, these solutions not only boost operational efficiency but also deliver superior customer experiences. The continuous feedback loop ensures that the solutions evolve and remain effective, making Kore.ai a valuable partner for any organization looking to transform their contact center operations.

Exceptional Conversational AI Platform! Kore.ai has a truly revolutionized approach to customer and employee interactions. The platform’s user-friendly interface and no-code tools make it incredibly easy to develop and deploy sophisticated virtual assistants and chatbots. The flexibility to choose the best LLMs and infrastructure tailored to our business needs is a game-changer. The support team is outstanding. They are always receptive to enhancement requests and continuously improve the platform’s capabilities. The analytics and NLP enhancements have significantly boosted our operational efficiency. Kore.ai’s commitment to innovation and excellence is evident in every aspect of its service. Highly recommend Kore.ai for any enterprise looking to enhance their AI strategy and deliver exceptional customer experiences!

Easy to use for building out virtual assistants with no code or at least, very little code (some syntax for customization or variables). Already has many prebuilt connectors for deploying through web, mobile, facebook, slack, teams, etc. and some back end systems too.