Frigade
Product growth and onboarding for modern software companies
Zendesk
The #1 helpdesk software
Updated February 2026
| Frigade | Zendesk | |
|---|---|---|
| Rating | 5.0★ | 3.9★ |
| Reviews | 13 | 24 |
| Pros | 20 | 9 |
| FactScore™ | 57.3 | 54.8 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Frigade — Pros
Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flowsBoth tools — Pros
—Only in Zendesk — Pros
Easy setup Robust integration capabilities Ticketing system Knowledge base management Omnichannel support Analytics and reporting Feature depth Flexibility Third-party integrationsOnly in Frigade — Cons
Account level onboardingBoth tools — Cons
—Only in Zendesk — Cons
Expensive Complexity Lack of native CRM integration Siloed systems Customer service responsiveness Feature depth Analytics and reporting Outdated UIDetails
| Frigade | Zendesk | |
|---|---|---|
| Categories | Customer support tools, No-code Platforms, AI Chatbots | Customer support tools, CRM software |
| Platforms | Web | Web · iOS |
| Became Popular | October 10, 2023 | October 1, 2014 |
| Website | frigade.com | www.zendesk.com |
Who Should Pick Which?
Choose Frigade if...
- Customizable onboarding
- Supportive team
- Easy integration
Choose Zendesk if...
- Easy setup
- Robust integration capabilities
- Ticketing system
With a FactScore™ of 57.3 vs 54.8, Frigade leads in community reception. Frigade uniquely offers Customizable onboarding and Supportive team, while Zendesk stands out for Easy setup and Robust integration capabilities.
What Users Say
Frigade
We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...
We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...
Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...
Zendesk
Zendesk has been instrumental in building our Knowledge Center. It's easy to set up, intuitive to navigate, and managing content is a breeze. But here's the catch: it's not cheap. Sure, it offers t...
zendesk api works well
As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities.
Related Comparisons
Frequently Asked Questions
Which is better, Frigade or Zendesk?
Based on FactScore™, Frigade leads with a score of 57.3 vs 54.8. Frigade has a higher rating of 5.0★ compared to 3.9★.
What are the pros of Frigade compared to Zendesk?
Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.
What are the pros of Zendesk compared to Frigade?
Zendesk uniquely offers: Easy setup, Robust integration capabilities, Ticketing system, Knowledge base management, Omnichannel support.
Is Frigade better rated than Zendesk?
Frigade is rated 5.0★ from 13 reviews. Zendesk is rated 3.9★ from 24 reviews.
What is the FactScore™ of Frigade and Zendesk?
FactScore™ weighs rating and review volume together. Frigade scores 57.3 and Zendesk scores 54.8.
Don't Get Fooled by Fake Social Media Videos
The world's first fact checker for social media. Paste any link and get an instant credibility score with sources.
Try FactCheckTool Free