Gleap
The best AI-first customer support and feedback platform
Vidyard
Video messaging, digital sales rooms, and other GTM tools
Updated February 2026
| Gleap | Vidyard | |
|---|---|---|
| Rating | 4.9★ | 5.0★ |
| Reviews | 9 | 5 |
| Pros | 15 | 12 |
| FactScore™ | 48.9 | 38.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Gleap — Pros
Fast customer support All-in-one solution Bug reporting Customer feedback Affordable pricing AI chat support Flexible use 24/7 customer support Advanced workflows Help center management Integrated surveys Knowledge base feature Multilingual support Roadmap management Screenshot bug reportsBoth tools — Pros
—Only in Vidyard — Pros
Easy video creation Personalized video AI-generated content Fast performance AI-powered sales outreach Analytics feature Asynchronous communication Digital sales room Native integrations No extra tools needed Sales productivity Video messagingOnly in Gleap — Cons
Complicated user authentication Security of api-token Support documentationBoth tools — Cons
—Only in Vidyard — Cons
—Details
| Gleap | Vidyard | |
|---|---|---|
| Categories | Screenshots and screen recording apps, Customer support tools | Screenshots and screen recording apps, Marketing automation platforms, Video and Voice calling, Avatar generators, Video hosting platforms |
| Platforms | Web | Web |
| Became Popular | November 17, 2021 | October 29, 2014 |
| Website | gleap.io | www.vidyard.com |
Who Should Pick Which?
Choose Gleap if...
- Fast customer support
- All-in-one solution
- Bug reporting
Choose Vidyard if...
- Easy video creation
- Personalized video
- AI-generated content
With a FactScore™ of 48.9 vs 38.9, Gleap leads in community reception. Gleap uniquely offers Fast customer support and All-in-one solution, while Vidyard stands out for Easy video creation and Personalized video.
What Users Say
Gleap
I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedb...
We’ve tested dozens of support tools, but Gleap is simply on another level — fast, intuitive, and AI-driven from the ground up. It helps our team close the feedback loop with customers in real time...
Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a...
Vidyard
Vidyard makes video messaging effortless. We use it to connect with potential customers in a more personal way. Game-changer for engagement!
With native integrations to Vidyard, Champly users can embed customized videos for the prospects directly on the digital sales room.
Quick and easy way to create personal videos for your prospects and customers.
Related Comparisons
Frequently Asked Questions
Which is better, Gleap or Vidyard?
Based on FactScore™, Gleap leads with a score of 48.9 vs 38.9. Gleap has a higher rating of 4.9★ compared to 5.0★.
What are the pros of Gleap compared to Vidyard?
Gleap uniquely offers: Fast customer support, All-in-one solution, Bug reporting, Customer feedback, Affordable pricing.
What are the pros of Vidyard compared to Gleap?
Vidyard uniquely offers: Easy video creation, Personalized video, AI-generated content, Fast performance, AI-powered sales outreach.
Is Gleap better rated than Vidyard?
Gleap is rated 4.9★ from 9 reviews. Vidyard is rated 5.0★ from 5 reviews.
What is the FactScore™ of Gleap and Vidyard?
FactScore™ weighs rating and review volume together. Gleap scores 48.9 and Vidyard scores 38.9.
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