Gleap
The best AI-first customer support and feedback platform
Zight
The fastest way to create and share visual messages
Updated February 2026
| Gleap | Zight | |
|---|---|---|
| Rating | 4.9★ | 5.0★ |
| Reviews | 9 | 9 |
| Pros | 15 | 8 |
| FactScore™ | 48.9 | 50 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Gleap — Pros
Fast customer support All-in-one solution Bug reporting Customer feedback Affordable pricing AI chat support Flexible use 24/7 customer support Advanced workflows Help center management Integrated surveys Knowledge base feature Multilingual support Roadmap management Screenshot bug reportsBoth tools — Pros
—Only in Zight — Pros
Easy to use Efficient workflow Team collaboration Time-saving Analytics Fast performance Lightweight Reliable performanceOnly in Gleap — Cons
Complicated user authentication Security of api-token Support documentationBoth tools — Cons
—Only in Zight — Cons
—Details
| Gleap | Zight | |
|---|---|---|
| Categories | Screenshots and screen recording apps, Customer support tools | Productivity, Screenshots and screen recording apps, Customer support tools |
| Platforms | Web | Web · iOS |
| Became Popular | November 17, 2021 | December 31, 2013 |
| Website | gleap.io | zight.com |
Who Should Pick Which?
Choose Gleap if...
- Fast customer support
- All-in-one solution
- Bug reporting
Choose Zight if...
- Easy to use
- Efficient workflow
- Team collaboration
With a FactScore™ of 48.9 vs 50, Zight leads in community reception. Gleap uniquely offers Fast customer support and All-in-one solution, while Zight stands out for Easy to use and Efficient workflow.
What Users Say
Gleap
I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedb...
We’ve tested dozens of support tools, but Gleap is simply on another level — fast, intuitive, and AI-driven from the ground up. It helps our team close the feedback loop with customers in real time...
Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a...
Zight
Zight makes communication simple and fast. Screen recordings and screenshots with instant links save time and keep everyone on the same page.
Remains my go to tool for sharing screen shots and creating animated gifs....
Great tool, working flawlessly.
Related Comparisons
Frequently Asked Questions
Which is better, Gleap or Zight?
Based on FactScore™, Zight leads with a score of 50 vs 48.9. Zight has a higher rating of 5.0★ compared to 4.9★.
What are the pros of Gleap compared to Zight?
Gleap uniquely offers: Fast customer support, All-in-one solution, Bug reporting, Customer feedback, Affordable pricing.
What are the pros of Zight compared to Gleap?
Zight uniquely offers: Easy to use, Efficient workflow, Team collaboration, Time-saving, Analytics.
Is Gleap better rated than Zight?
Gleap is rated 4.9★ from 9 reviews. Zight is rated 5.0★ from 9 reviews.
What is the FactScore™ of Gleap and Zight?
FactScore™ weighs rating and review volume together. Gleap scores 48.9 and Zight scores 50.
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