Userback

#1 Visual feedback tool for software teams

★★★★★ 5.0/5 from 8 reviews

Project management software Automation tools User research

What is Userback?

Userback is a market-leading user feedback platform helping 20,000+ software teams to understand what customers need so they can build better web applications faster.

Userback streamlines and automates the real-time in-app collection, evaluation and management of visual feedback and contextual surveys. With Userback product managers and developers can validate ideas, optimize product-market fit, prioritize features for roadmaps, fix bugs and deliver value with greater insight.

Pros & Cons

Pros

User-friendly interface
Consistent updates
Essential for workflows
Seamless integrations
UI redesign
Integration capabilities
Project management tool
Responsive support
Screenshot feedback
Visual feedback tools
Annotations
CMS integration
Feedback administration
Flexibility
Pabbly integration
Real-time feedback collection
Stable and reliable
Voice recordings
Zapier integration

Tool Details

Categories	Project management software, Automation tools, User research
Website	www.userback.io
Became Popular	July 9, 2016
Platforms	Web
Social	Twitter · LinkedIn

Recent Reviews (8)

Kevin Sep 17, 2024

★★★★★

Allowed us to get feedback from our users during beta testing and rollout! Help us make our product better by using Userback on Resemble!

Andrea Jun 6, 2023

★★★★★

We have been using Userback since 2019 and it's an essential tool in our web development and maintenance process. We love the flexibility of the tool and the responsiveness of support. We use its integration capabilities to direct feedback to our ticket system. It helps us be more efficient internally and a hero to our customers.

Flexibility Responsive support Integration capabilities Essential for workflows

Rami Jun 5, 2023

★★★★★

I have been using Userback for many years. It's one of its kind and can be used in different ways. Think of it as a user friendly feedback tool with screenshots enabled, a form to get users input, or as a project management tool to handle clients' requests. It is all that and more!

User-friendly interface Screenshot feedback Project management tool

Frank May 31, 2023

★★★★★

Whenever you think, "Wow, this update can't get any better," the next update, the next feature, comes soon after. And now this: a complete UI redesign that blows your mind. Userback is a key software for our team that greatly accelerates the entire product development process.

Consistent updates Essential for workflows UI redesign

Sammy Jun 5, 2023

★★★★★

An incredibly user friendly app for capturing feedback.. it's also incredibly well-supported which isn't always a given. The easy integration and post-feedback workflows are second to none. Highly recommend this product!

User-friendly interface Responsive support Seamless integrations Essential for workflows

Johan Jun 1, 2023

★★★★★

We have used Userback on several sites and we are always impressed with how much feedback we get from this channel. It just works. Also the following administration of all the feedback is just very cleverly thought out.

Feedback administration Real-time feedback collection

Atis May 31, 2023

★★★★★

Great tool that helps me with web development, keeping all bugreports and ideas in one place. It integrates also with other tools euther directly or via Zapier and Pabbly.

Zapier integration Integration capabilities Pabbly integration

Britta Jan 22, 2024

★★★★★

Stable and reliable product which is essential for our workflows

Essential for workflows Stable and reliable