Visible

I switched from verizon to visible. Visible has been by far the worst cell phone service provider I have ever had. The service constantly just drops or turns off. I am constantly having to turn service on and of or switch from airplane mode to service. It constantly drops service and my imessage do not send. Any messages that try to send as a text message on imessage, completely disappear when service is back up and in order. I do not think customer service is an actual human over an automated computer. Customer service has limited topics to even be able to choose from if you need help. Visible is NOT worth the added stress and irritability that you will experience from switching to them because you are trying to save money or think they might provide better service coverage. Visible is not reliable.

If I could leave a 0 star I would. I started with visible last month in hopes to reduce my phone bill and have better coverage. Low and behold, my coverage at my place of employment is limited to talk and text. ZERO data coverage. I can't even check an email. I contact visible with hopes of getting this resolved. I contacted them within my refund date, but the assured me that they would be able to fix my coverage issues and told me they would escalate the issue to the next level. Well, I am now out of my refund date and I am 32 days short of having the phone unlocked so I can use the phone with a different provider. They refuse to refund me for the phone and refuse to provide any sort of customer service even though I gave them the benefit of the doubt for MULTIPLE WEEKS. Well done, Visible. AVOID THIS COMPANY!!!!!!!!!!!!! AVOID AVOID AVOID!!!!!!!!!!!

It's been a really rough experience. Yes, the rates are nice and low - and you get hotspot without all the extra fees, or requirements about having to purchase data packages. However, it's just been struggle from day one. The most recent issue is their upgrade. They sent me a new sim card, which I didn't get. So after 2.5 hours in chat with various reps, they finally tell me they can send me a new card but they will SUSPEND MY SERVICE UNTIL I GET THE CARD!!!! What???? I just never heard of such a thing!! Not to mention I didn't get the first card, so who can even guarantee that I'll get this card? What if I end up going weeks without service? This is my only phone. Also, several years ago when I signed up, I got my phone late. Visible reported my lost/stolen. I wasn't able to complete the upgrade on my own because of this! This was years ago and I was assured that my phone is in the clear. This issue also took 2.5 hours in chat and two days. Now here it is. I've spent all morning and the issue isn't resolved. They never removed my name from the list. So the lady/man has escalated a ticket and WIL NOT GIVE ME AN ETA!!! I have no idea if I will EVER hear from VISIBLE AGAIN! Oh god, it's just bad. The last thing I want to do is switch services, so this makes me even more angry.

I used visible for 2 years, would give zero starts if I could. I was having poor service (missing calls and sending/receiving texts late) and the most likely cause was network issues. Not the end of the world. I switched to their new network but when I went to activate the sim they sent me, it didn't work. I spent hours trying to resolve this. Spent hours working through their terrible customer support. Had the issue elevated two or three times (still failed to resolve), and still was unable to resolve. Decided to switch providers after troubleshooting with the latest customer service agent for two hours and he refused to elevate my issue until we took additional troubleshooting steps. It was a Thursday evening. I had already spent 4 hours with other agents over the week, was trying my second sim card, and he refused to elevate my issue. How frustrating. I immediately switched to mint mobile. When I put my sim card in, my phone immediately started working. I felt stupid I spend so many hours of my life trying to make Visible work, when they were hardly willing to help me. Your time is valuable, don't waste it on this crap company. Will never use or recommend Visible. Won't use Verizon either, I am infuriated that they would back/support/create such a trash company.

Worst customer experience EVER! They have no phone number for support, their emails can't be responded to, the chat is often down, they claim they will respond to DM on Twitter and Facebook but don't for DAYS. 52 hours of support (and still on support as we speak) 7-1/2 hours of continuous "support" today and still can't get SMS / group chat / short code authorization from them. Also unable to get Apple Cellular watch connected after 10 days and 52 hours of support torture. Won't refund my money for the phone, but can't provide service. Holding me hostage. The savings aren't worth it. BEWARE! Especially if you buy a phone. They lock the SIM for 60 days even if they are unable to provide service. See my log of issues on Facebook (comment on their post 1/28/23 to 2/6/23 under Louise Helland) and Twitter - @Visible. Case 04696244, Case 04701459, Case 04721196 #visiblesucks

They locked my phone. Suddenly could not get calls or texts. They said only Verizon (my previous carrier) and then Apple (it’s an I phone) could fix it. Both Verizon and Apple said only Visible could unlock it as it’s their SIM card and network connected to the phone. I spent 7 hours on this issue today and as of now have no cell service (both voice and text). This is my only phone service so I can only communicate via e mail on my internet until this is resolved. It’s cheaper but my time is valuable to me. I will go back to Verizon as soon as this gets resolved. Apple may have to replace the device! Do NOT sign up for Visible!

Absolutely awful experience. Attempted to purchase multiple accounts had to create an email for each account which should not have been an issue, but you can not have multiple tabs opened on their website with different addresses at the same time it did not take me long working with a chat to realize this wasn’t the service for me so I cancelled the order. Live chat person verified that the order was cancelled. 24 hours later I am unable to receive text messages from anyone with a Verizon phone, I am also notified visible sent my cancelled order. While I am trying to port my 3 new phones that I was able to purchase online through my business internet provider in less time than I waited for a live chat person on visible I find out that visible has now highjacked my number that I have had for 23 years because they shipped me a phone that I requested be cancelled and was told that they definitely cancelled but then had to refuse the shipment and now told that it could be a week before they can scan the shipped phone back into their inventory that they know was refused because fedex verified that I never received it. So until then I am unable to receive text messages from anyone with a Verizon phone and I am unable to port my number to the new phone I purchased with a new provider so I have to either loose that number or wait a week. I am a business owner who is currently unable to receive text messages or phone calls because my current phone is malfunctioning and my new phone is unable to be hooked up. If I could rate the 0 stars I would.