Record

AI-powered Customer Support for B2B SaaS

★★★★★ 5.0/5 from 2 reviews

Customer support tools Issue tracking software Data analysis tools

What is Record?

Record is an AI-powered Customer Support layer for B2B SaaS. It collects and analyzes user session data, providing insights and suggestions for action while providing one source of truth for collaboration when it comes to user issues.

Pros & Cons

Pros

AI-powered support
Root cause analysis
User-friendly interface
Privacy and security
Proactive issue identification
Smooth integration

Cons

Email list without permission

Tool Details

Categories	Customer support tools, Issue tracking software, Data analysis tools
Website	torecord.it
Became Popular	July 19, 2022
Platforms	Web
Social	Twitter · LinkedIn

Recent Reviews (2)

Ira Aug 7, 2023

★★★★★

As Head of Support, I've been searching for the right tool to improve team efficiency and case resolution. Record's user-friendly interface, smooth integration, and rigorous privacy and security make it stand out among the many possibilities. Any support team needs this tool to revolutionize customer interactions and ensure a flawless support experience.

User-friendly interface Smooth integration Privacy and security

Mae Jul 17, 2023

★★★★★

Love that we can use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through the hassle of back and forth.

AI-powered support Root cause analysis

Frequently Asked Questions about Record

When did Record become popular?

Record became popular around July 19, 2022.

What are the main advantages of using Record?

The top advantages of Record include: AI-powered support, root cause analysis, user-friendly interface, privacy and security, proactive issue identification.

What are the disadvantages of Record?

Some reported disadvantages of Record include: email list without permission.

What is Record's overall user rating?

Record has an overall rating of 5.0/5 based on 2 user reviews.

What type of tool is Record?

Record belongs to the following categories: Customer support tools, Issue tracking software, Data analysis tools.