Wati

⭐ (1/5) Wati.io - Where your money goes to die Signed up, paid immediately, couldn't even add my WhatsApp number. The system claims my number "already exists" but won't let me proceed. Support? They reply after 3-4 days with templated responses that don't solve anything. Week 2: Still can't use the service, can't get a refund, can't delete my account. My business WhatsApp has been in limbo for days. Save yourself the headache and money. There are better alternatives that actually work.

I have an online store with Shopify, and for over two years we’ve been using WATI as our WhatsApp API provider — it’s truly the best decision we’ve ever made. What WATI has done for us is priceless; it’s a tool that has made things 100% easier. From order confirmations to recovering abandoned carts, what I love most about WATI is its seamless integration with Shopify and all the potential that unlocks for us. On top of that, it’s easy to use and has improved in many areas over the past few months. Without a doubt, I would recommend WATI to any business selling online with Shopify.

I've been using WATI.io for over two years now, and it has proven to be an exceptional platform for enhancing customer engagement through WhatsApp. Whether it's Click-to-WhatsApp Ads (CTWA), broadcast messaging, or leveraging their API for automating interactions, WATI.io consistently delivers. One of the standout features is the ease with which I can manage and broadcast messages to customers. This has allowed me to create personalized communication at scale, resulting in better customer interaction and engagement. The API integrations are robust, enabling seamless connections with our systems to automate workflows and responses efficiently. Additionally, the platform's stability and support have been top-notch throughout. Regular updates and improvements reflect their commitment to staying ahead of the curve in customer communication tools. Overall, WATI.io has been a crucial part of my customer engagement strategy, and I highly recommend it for businesses looking to streamline their WhatsApp communication and enhance customer relationships.

WATI has been a game-changer for our team in managing customer communications effectively through WhatsApp. Here's why we found it incredibly useful: Ease of Use: The platform's user-friendly interface makes it simple for our team to onboard and start using immediately. The dashboard is well-organized, and managing multiple conversations feels seamless. Automation Features: The chatbot automation is robust and helps us handle repetitive queries effortlessly. The ability to set up templates for quick replies has significantly reduced response times. Team Collaboration: The shared team inbox ensures that all customer conversations are centralized, and team members can collaborate without overlapping or losing track of any interaction. Scalability: WATI's API integration has allowed us to scale up our operations without compromising on quality or efficiency. It’s perfect for growing businesses like ours. Analytics and Insights: The reporting tools provide valuable insights into customer behavior and team performance, enabling data-driven decision-making. Customer Support: Their support team is responsive and helpful. Any issue or query we’ve faced has been addressed promptly.

WATI is a great tool for managing customer communication on WhatsApp. The automation and chatbot features save time, and the multi-agent support makes it easy to handle a high volume of messages efficiently. I did face a billing issue once, which was frustrating, but Shirish from the support team resolved it quickly and professionally. That level of care really stood out. While some areas like analytics and template customization could be better, overall, WATI has been a reliable and helpful platform for our business.

As an agency catering to diverse clients, including coaches, WATI has become an integral part of our operations. Initially, the platform seemed a bit complex—not due to any flaws, but because it was a new system to learn. However, just like mastering any skill, it soon became second nature, and now it feels effortless to use. One of the standout features for us is the ability to schedule messages directly integrated with Google Sheets. This functionality has streamlined our workflows and made managing large-scale communication seamless. For our coaching clients, WATI has been instrumental in driving success. Specifically, we use it to send reminders for live webinars, which has significantly improved show-up rates. This has been a game-changer in helping our clients connect better with their audiences. The platform is also highly cost-effective, especially when using message templates as utilities. Its reliability is unmatched, with over 95% message delivery accuracy, ensuring smooth and uninterrupted communication. WATI has proven to be a powerful and versatile tool for WhatsApp Business, and I would highly recommend it to any business or agency looking to enhance their communication processes.

Streamlining Our Business Communication Like Never Before! We’ve been using WATI for our coaching business, and it has been an absolute game-changer! From seamless WhatsApp automation to efficient team collaboration, WATI has made managing client communications effortless. What We Love: User-Friendly Interface: Easy to navigate and set up even for non-tech-savvy users. Automation Features: The chatbot and message scheduling have saved us hours of manual work. CRM Integration: Helps us keep track of our leads and client conversations in one place. Support Team: Quick, responsive, and always willing to help. WATI has enabled us to focus more on growing our business rather than managing communication bottlenecks. If you're looking for a reliable tool to elevate your WhatsApp business game, WATI is a must-try! Chithra Sajith Co - Founder The Empowering Life Hub