Mercury

I don't recommend Mercury as a bank. We were generally satisfied with the bank until it became clear that Mercury is quite unreliable. Our company, a Delaware C Corp, worked with Mercury for almost two years without any issues on our end. We have numerous clients in the US and Europe, as well as contractors, so we constantly received and made payments. The founders are residents of the US, UK, and Georgia. At one point, the bank requested proof of residency for our US-based founder. The very next day, without waiting for the ID upload, we were suddenly notified that our account would be closed, with no possibility to appeal. In one day, our account, which handled all our payments, invoices, and contractor fees, was abruptly shut down without explanation. Mercury also has other downsides, like slow support with responses taking 2-3 business days, which is unacceptable for a modern bank, as most offer live chat with an agent. But the biggest drawback is the bank’s unreliability. Even as an established business with a solid record, founders in the US, and reputable clients, your account can be closed without warning or reason. As a founder, I can’t recommend Mercury.

Mercury – Solid Banking for Startups, But Support Could Be Quicker Mercury’s been a great option for startup banking... easy to set up, slick interface, and it integrates well with all the tools I need. I’ve been happy with the experience overall, especially since it’s built with startups in mind. Why It Works: - Simple Setup and Interface: Setting up an account is a breeze, and the dashboard is clean and intuitive. No fuss... just a straightforward experience. - Startup-Friendly Features: They’ve got all the basics plus perks like cash management and venture debt options that make sense for early-stage companies. Feels like it’s really built for us. Where It Could Improve: - Support Delays: Here’s the downside... support can be painfully slow. I had a case where I needed to increase my card limit to make a larger purchase, and it took several days to get a response and even longer to get it approved. For a company that’s raised capital, waiting that long just to make a necessary purchase isn’t ideal. It definitely slows things down. - Low Card Limits: The spending limits themselves are low, especially for businesses with decent funding. Having to go through hoops to raise limits each time is frustrating when you’re trying to move fast and get things done. Overall Thoughts Mercury is a solid choice if you’re looking for a startup-focused banking solution with a great interface and useful features. But... the slow support and low card limits make it tough when you’re running at startup speed. With quicker support and more flexible spending options, it could really be the perfect solution for growing companies.

Absolutely terrible experience with Mercury. Initially they opened an account to us without any problem. But in a half year they sent an email to us that they plan to block (close) our account because of some new compliance. They gave us 2 (!) weeks to sort the things out - can you imagine? Communication was absolutely terrible. Support team published one rules, PR team the other one, and the CEO said third things. Also the CEO said they don’t care about 1% of customers who were affected by new “compliance”. After that, the support team simply didn’t answer all our requests. Later they extended the closing period to one month. In this time we provided all requested documents which fully confirm by all rules (also mentioned on the site) to unblock our account. But they refused to do so and related to some “internal factors”. On the all asks to provide more details they answered with “chatgpt generated boolshit” and basically ignored all our requests. So my advice if you don’t want to lose your money stay away from this platform. They absolutely don’t care about customers and they don’t care about you personally, and your employees. They are not transparent in communication and they are not aligned inside a company. Yes, the interface is good but all other departments (support, CEO, compliance, etc) work really terribly. Do you really want trust money to such an organization? Think one hundred times.

These people have no respect for their clients. It is unfortunate that I have to leave this review, but it is merited. Mercury is a service not a bank. They partnered with Evolve Trust to provide an "easy banking" service for entrepreneurs and startups... and they are failing at this miserably. One of the most important things for a startup is to have funds available quickly. We've made small to large deposits into the account with Mercury and seven (7) days later, still waiting for the funds, and customer service is unresponsive. We have had to go out of our way to open bank accounts with another bank in order to pay contractors. Not sure how Mercury defines this as a great experience. It is pathetic to say the least. Save yourself the headache. Mercury is a joke.

Lot of the reviews here seem fake/shady (Say similar stuff, posted on same day, the type of word choice) But either way, Mercury so far has been working fine for me. CS seems to respond within a day or two. Initially had issues with larger payment, msged them and needed to see invoices of that larger amount to permit it. Once done, things have been working. Just sent wire to my international vendor and it seems to have gone through quicker than expected. So far so good.

Somehow, they continuously find new ways to screw their customers. It's almost as if they try to think up ways to do the most damage. FOR INSTANCE- This past weekend they did "system maintenance" which CANCELLED EVERY COMPANY'S EXISTING DEBIT CARDS. Would never happen at a legit bank. We started our Monday with half of the company's operations down because of failed charges over the weekend. Thanks again Mercury! P.S. - This is only one example of how Mercury has gone to extreme lengths to screw their customers. I wish I was surprised by it but to be honest, I wasn't, it was just the latest of a saga of epic failures.

This is the worst “bank” I’ve dealt with. I used it for client payments and one day with no notice my client told me they’re unable to pay because the account is closed. I log in and nothing from Mercury. Contacted their CS and they said “oh your account went into compliance review and is restricted. We need XYZ documents to verify.” What kind of legitimate business does notify customers when they restrict accounts?! Anyway it’s been days and they are still “reviewing.” They don’t answer my questions and just send some copy paste responses. Please save your time and energy and sign up for another bank!!

From effortless account setup to clean UX and powerful tools like virtual cards, cash flow tracking, and integrations with major platforms—everything just works. It feels like it was built with startups in mind, not retrofitted for them. Highly recommend for any founder looking for a modern, no-nonsense banking experience.

The website and overall functionality is great. Super simple to use. My only wish is that they had customer service to help or interact with you in real time. You have to send an email and wait to hear back from somebody in 3-5 days. This probably won't happen often, but it's super frustrating when you need it.

I've been a Mercury customer for around six months. I have seven accounts and find the navigation on the site super easy to use. In terms of customer service, the team is super friendly and knowledgeable. Their fees are totally reasonable and great for my growing business.