Gleap
The best AI-first customer support and feedback platform
What is Gleap?
Gleap is the visual customer communication and triage platform for web and mobile apps. Gather feedback with video action replays, screenshot bug reports, and in-app feature requests, ratings, and surveys. Review, prioritize, and respond in one gleeful place!
Pros & Cons
Pros
- Fast customer support
- All-in-one solution
- Bug reporting
- Customer feedback
- Affordable pricing
- AI chat support
- Flexible use
- 24/7 customer support
- Advanced workflows
- Help center management
- Integrated surveys
- Knowledge base feature
- Multilingual support
- Roadmap management
- Screenshot bug reports
Cons
- Complicated user authentication
- Security of api-token
- Support documentation
Tool Details
| Categories | Screenshots and screen recording apps, Customer support tools |
|---|---|
| Website | gleap.io |
| Became Popular | November 17, 2021 |
| Platforms | Web |
| Social | Twitter · Instagram · Facebook · GitHub |
Recent Reviews (8)
I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.
We’ve tested dozens of support tools, but Gleap is simply on another level — fast, intuitive, and AI-driven from the ground up. It helps our team close the feedback loop with customers in real time, without slowing down our product flow.
Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a delight.
I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉
Really successful product. I use it for almost everything, like getting customer feedback, surveying them, and using chatbot KAI, and I love it. They are always trying to be helpful, so kudos for that. If you are in a team, marketing, customer support, or Qa, or want to get everyone on the same page, this is an ideal feedback tool.
Great Work @gleap - As a long time customer I love the direction Gleap is going💪 We have tried Intercom's "Fin" as well and I must say that Gleaps Kai has the upper hand when it comes to advanced workflows for customer Support.🚀 Kai for the win👍
Great product, great mission, and great CEO. Lukas has been there every step of the way for our company and highly recommend this product for people looking for a simple/easy to use customer feedback and bug reporting tool for your software.
It's an all-in-one tool that does all of the jobs well. Really appreciate the flexibility of use and great UX and UI. Also, very quick support.
Frequently Asked Questions about Gleap
When did Gleap become popular?
Gleap became popular around November 17, 2021.
What are the main advantages of using Gleap?
The top advantages of Gleap include: fast customer support, all-in-one solution, bug reporting, customer feedback, affordable pricing.
What are the disadvantages of Gleap?
Some reported disadvantages of Gleap include: complicated user authentication, security of api-token, support documentation.
What is Gleap's overall user rating?
Gleap has an overall rating of 4.9/5 based on 9 user reviews.
What type of tool is Gleap?
Gleap belongs to the following categories: Screenshots and screen recording apps, Customer support tools.
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