Help Scout
Manage your customer conversations on one unified platform.
What is Help Scout?
Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts.
Tool Details
| Categories | Team collaboration software, Customer support tools, Remote workforce tools |
|---|---|
| Website | www.helpscout.com |
| Became Popular | September 24, 2016 |
| Platforms | Web |
| Social | Facebook · LinkedIn |
Recent Reviews (3)
We've used HelpScout for multiple sites since 2018 and love it. It makes it easy to provide support to users and track the most frequent questions and searches in our help docs. But, the Beacon feature is our favourite, as it allows us to display a message or article to users instantly.
Help Scout has been a CRM backbone for two consecutive startups I've been involved with. They support their own product maniacally well and iterate constantly on new features. Very happy to keep using HS on future companies, too. :)
Help Scout was a great tool for our team until we switched to chat support. However, I was disappointed to learn that we lost access to all of our email threads and contacts once our subscription expired. I expected that we would still be able to access our existing data, even if we couldn't send or receive new emails.
Frequently Asked Questions about Help Scout
When did Help Scout become popular?
Help Scout became popular around September 24, 2016.
What is Help Scout's overall user rating?
Help Scout has an overall rating of 4.7/5 based on 3 user reviews.
What type of tool is Help Scout?
Help Scout belongs to the following categories: Team collaboration software, Customer support tools, Remote workforce tools.
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